Refund policy

Last Updated: February 2026

We want you to love every product you receive from Blakmarket. If something isn't right, we're here to make it right.

1. Eligibility for Returns

You may request a return within 5 days of delivery if:

The product received is damaged, defective, or broken
The product is incorrect (wrong item delivered)
The product is significantly different from the description shown on our website

Non-Returnable Items:

Products that have been opened, used, or tampered with (especially personal care, beauty, and hygiene products)
Items without original packaging
Products damaged due to misuse or improper handling
Items purchased during special sales or marked as "non-returnable" on the product page

2. How to Initiate a Return

To initiate a return:

Email us at support@blakmarket.in within 5 days of receiving your order
Include your Order ID, a brief description of the issue, and clear photographs/video of the defective or incorrect item
Our team will review your request within 2 business days
If approved, we will arrange a reverse pickup from your address at no cost to you

3. Refunds

Once the returned item is received and inspected, we will process your refund within 5–7 business days.

Prepaid Orders: Refund will be credited to the original payment source (UPI, card, etc.)
COD Orders: Refund will be processed via bank transfer or UPI. Please provide your bank/UPI details when raising the return request.
Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchanges

We currently offer exchanges for defective or incorrect items only. If you'd like a different size, colour, or variant, please place a new order.

5. Cancellations

Orders can be cancelled before dispatch by contacting us at support@blakmarket.in
Once the order is shipped, it cannot be cancelled. You may initiate a return after receiving the product (if eligible)
For COD orders, please do not refuse delivery — contact us first so we can assist you properly

6. Products Sourcing & Fulfillment Note

Blakmarket sources products through verified domestic and international product sourcing platforms and fulfills orders via trusted third-party logistics partners. All products listed on our store are quality-checked and dispatched within 24–48 hours of order confirmation. In rare cases of stock unavailability or supplier-side issues, we will notify you promptly and offer a full refund or alternative.